How would two people get mail at your domain?
Give each person their own mailbox. Zoho supports aliases, which give an existing mailbox another address, and groups for addresses used by multiple people. Decide who is responsible for answering a message sent to the group.
What must be ready before you route mail to Zoho?
Verify the domain and create the receiving accounts and addresses first. The MX records tell incoming mail where to go. Use the values Zoho supplies for your account’s data center.
Keep access to your domain and the old mailbox during a move. Plan verification with a separate domain before you change anything that receives customer mail.
When is the free plan enough?
Where available, Zoho lists one domain, up to five users and 5 GB per user on the free plan. Its current plan guide limits that option to selected data centers and lists external-client IMAP access as a paid feature.
Check your region and mail app before moving. Zoho CPaaS, formerly ZeptoMail, is a separate product for app-triggered messages such as receipts and reset links.
What can you copy before moving away?
Zoho documents exporting email from folders as EML, a standard message file. Verify that the destination can read a copy and check contacts, calendars, groups and aliases separately.
How would you plan a two-inbox move?
Use a fictional shop with no real domain or mailbox settings.
- List the addressesGive the owner and a teammate different sign-ins and name the person who answers help mail.
- Trace a messageDraw an incoming help message and which mailbox or group should receive it.
- Leave a rollback pointWrite where the old routing and message copies would be kept before a real move.