Responses are private by default. Keep the option to make all interactions shareable off. You can add a custom consent checkbox to the contact form and put the permission question before the recording step. Decide how people can give private feedback if they decline public use.

If a customer approves one answer for a public page, use Share individual answer for that clip. The entire interaction option can include other answers, and a further option can include follow-up replies. Check precisely which toggle is on before copying the link or embedding the video.

What does the VideoAsk plan count?

The free Start plan allows up to three steps in a videoask you create. Video and audio processing counts the media you and respondents record or upload. Watching a video does not use processing minutes.

A 30-second question plus four 30-second video replies adds up to two and a half minutes of processing. If you exceed the allowance, people can still send recordings, but you may have to wait for the next billing cycle or upgrade to see them. Check the processing allowance for your current plan.

What can you take with you and how do you stop sharing a response?

Download response data as CSV or Excel. If you enabled the consent field, the data export can include whether the respondent gave consent. Download video or audio separately. The video file does not include the buttons or other interactive elements from the form.

Keep the exact permission text alongside the answer record. If permission changes, turn off the relevant sharing toggles and check both the old link and the embed. Remove any separate copies you published.

How can you rehearse sharing one clip and no replies?

On paper, sketch a fictional answer about a new feature and a follow-up that includes private details. Use no recording, real account or link.

Write the allowed use
Mark the first clip approved for one product page. Leave the follow-up private and write which permission wording goes in your records.
Choose the single clip
Mark the individual-answer toggle on and both whole-conversation options off. Write what a visitor should see on that page.
Check an old link
Pretend permission changes and turn the single-answer toggle off on the sketch. Mark that the old link and embed should show the response is private, then list any separate copies to remove.