Where do live chat and tickets land?
Live chat appears in the Inbox under live conversations. Mail forwarded from a connected mailbox creates an item under Tickets. A chat can also become an email ticket when follow-up is needed.
If the visitor leaves the chat before you have the answer, decide who owns the follow-up and check that an approved email address is available before replying by email.
Which Tidio limits should you check?
Tidio’s pricing FAQ says a conversation counts once when a human agent replies or starts it. Unanswered incoming messages do not count, and Lyro and Flows replies do not count as human replies.
Several messages in the same thread still count as one billable conversation under that definition. Check the separate Lyro conversation and Flows visitor allowances if you use those features.
How much can you copy from Tidio at once?
Tidio’s transcript guide documents preview, email and CSV export for one chat transcript at a time. The guide does not describe a bulk transcript download.
Check what you would need for a full move, including ticket history, attachments and inbox settings. Keep a transcript away from personal email or shared folders if it contains customer information.
How can you rehearse an interrupted chat?
Draw an imaginary workshop visitor who leaves a chat before you find their booking. Do not use an actual widget or send a message.
- Find the next ownerMark where the conversation sits while you check the booking.
- Draw the handoffPut the follow-up ticket in the tickets area and name its owner. Keep the internal note separate from the draft reply.