When does a branching guide help more than a tour?
Choose one question with different next steps, such as whether someone already has a workspace. Let people pick the answer that matches what they see. A guide can lead them toward the relevant instructions.
The widget is the part you add to your website. Where your plan supports targeting with user data, send only what the guide needs, such as whether the person already created a workspace.
Who counts toward a Stonly guide view?
Stonly counts guide views by people outside your Stonly account team. Its current Basic plan after trial lists 400 guide views per month, five published guides in one language and one team member.
Stonly’s pricing FAQ describes moving accounts to an appropriate plan after going over the monthly limit two months in a row, with notice. Check your own plan limits and decide which guidance should stay available when you approach them.
Can you keep a copy of the guide and its translations?
Stonly lists PDF guide export on its paid plan comparison. Save a separate record of each branch and the condition that leads there. Check the current language options and your plan before writing the same guide in several languages.
Test the published widget in the languages you provide. Use the keyboard to move between branches and close the widget, then check that the user can continue the underlying task.
How could you check the paths without adding a widget?
Draw a fictional help guide on paper. Use no app, account, widget, publishing or real user data.
- Draw both answersOne path shows Create a workspace. The other shows Open your workspace.
- Give each path a way backMark where someone can go back or close the guide and keep using the app.