Why set up both a service and a provider?
The service is what the customer books, such as a 30-minute fitting. A provider is the person who delivers it. Start with one of each so you can tell whether a missing time comes from the service schedule or the person’s availability.
Will outside appointments block your booking site?
Calendar Sync can read busy time from supported Google or Outlook calendars when you turn on busy-time syncing. Check parallel appointments before relying on it. If an exported appointment comes back as busy, it can block a provider’s remaining capacity for the same time.
Who can move an appointment?
An administrator can edit the booking from the Calendar or Booking Details. For customers to move it themselves, enable the Client Rescheduling custom feature. A canceled booking cannot be edited. Decide where clients should go when a change is too late or the booking has already been canceled.
What counts toward Free, and what can you keep?
Free lists 50 bookings a month, one provider and one premium custom feature. The Free plan needs monthly renewal. Booking Details can export a filtered Excel or CSV file. Choose the dates, providers and columns you need. Keep a separate record of the services and rules you would need to set up elsewhere.
Can two customers book the same provider at once?
On paper, draw one fictional provider and a service with two slots. Keep customer records, calendars and notifications disconnected.
- Check the second openingDraw one appointment that exports as a busy event. Mark whether a second opening at that time should remain visible and what Calendar Sync setting you would check before promising it.
- Change one appointmentDraw the administrator changing a future time. Add the customer route separately if the Client Rescheduling feature is enabled. Pick the report columns you would check afterward.