Who can tell you how they actually handle cancellations?

If you’re designing a booking tool for independent instructors, recruit people who personally handled a cancellation recently. Respondent lets you describe the project and ask screening questions before inviting people.

Ask what happened the last time and who handled the change. “How would you use a better calendar?” tells you less about their current routine. A short interview can reveal a missing step, such as who offers the slot to the next person.

What are you paying for and what does the sample tell you?

Budget for both the recruiting charge and the incentive paid to the participant. Check what counts as completed and what the project will reserve or charge before publishing it.

Write down who you invited and who took part. An interview can explain why a customer took a detour. A few interviews with people recruited through one panel cannot tell you how common that detour is across the market.

What information should you keep from recruitment and interviews?

Respondent documents exporting participant profiles and screening answers as CSV, subject to its payment setup. Decide separately what you need from each interview and who should see it.

Tell participants ahead of time what you plan to record and ask for permission before you start. If recording is optional and they decline, agree on whether you can take notes. Keep names and contact details out of the shared findings.

How can you check a screening question before recruiting anyone?

Use three fictional applicant cards and no real participant details, account or invitation.

Define the experience
Write “handled a cancellation for your own lessons in the last month.” Give one card that experience, one a different job, and one no recent cancellation.
Check who qualifies
Write a neutral question asking what happened last time. Check that only the intended applicant qualifies and that the question gives away no preferred answer.
Write the next decision
Decide what finding would change the app. If the interview shows that instructors call people on a waitlist, decide whether to prototype that handoff first.