Should your suggestions board be public or private?
Use a public board for ideas that customers can discuss openly. If a request concerns a particular account, keep its details in private support and write a safe summary if the idea belongs on the board. Nolt lists private boards on Essential and adds password and domain restrictions on Pro. Decide who should see the board before sharing its address.
What happens when you merge two requests?
Pick the clearer request as the one to keep. Nolt can merge duplicate posts. Its email settings distinguish the people following the original posts, so check both the source and retained post before assuming who hears about the merge. People can opt out of emails.
What should you count before choosing a Nolt plan?
The Global pricing page lists one board on Essential and five on Pro, with unlimited users and content on both. Nolt documents an asynchronous CSV export on all plans and real-time export through the Pro export API. Open a sample export and check whether it has the data you will need elsewhere.
Which two receipt requests belong together?
On paper, group two requests for a downloadable receipt. Keep a request for automatic monthly emails separate until you know whether it solves the same problem.
- Keep the clearer requestChoose one title and write the reason each person needs the receipt.
- Check the audienceList who followed each original request and whom you intend to tell when download is ready.