Which part of the marketplace does Mangopay supply?
Mangopay supplies payment and payout infrastructure. Your marketplace still needs seller listings, orders, shipping and support. A payout moves funds from a wallet to a registered external bank recipient. Check seller verification and the recipient’s country and currency before assuming that payout route is supported.
How can you tell whether your platform can apply?
Mangopay’s onboarding help lists an operator registered in the European Economic Area or the UK, with some additional named territories. That is separate from seller verification and recipient coverage. Ask for the terms for your company, countries and payment flow. The vendor quotes pricing based on payment volume and the products you use.
What can you check when a buyer needs a refund?
Start with the original payment and its method. Mangopay documents different refund paths for different transaction types. A bank rejecting a payout is a separate case. Keep your marketplace order records and match them to provider transaction references. The platform fees report covers entries for the fees wallet, so check which other reports you need for reconciliation.
Which record would you look at first for a returned item?
Draw a fictional order, a buyer payment, a seller wallet and a bank payout on paper.
- Label the four statesMark the difference between the buyer’s payment, funds in the seller wallet and a completed payout.
- Add a return requestWrite the original payment reference and seller payout state you would check before acting.