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Lyssna

Lyssna can collect feedback on a design and show where people click first. You can share a test with people you recruit or order responses from its panel.

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Can people find where to change a booking?

Put a sketch or screenshot into a First click section and give people a task in their own words. “You can’t make Tuesday anymore. What would you do?” avoids repeating a button label.

Look at where people clicked and how many people clicked there. This checks whether the first action is findable. Use a clickable test or an interview if you need to learn whether people can finish the change or why they chose a different spot.

How does recruiting change the bill?

Recruiting from Lyssna’s panel is priced separately from the subscription. For unmoderated tests the base panel charge is one credit per estimated test minute per response. Screening and recording can add fees.

Check the order total before paying. Keep results from your own audience and paid panel visible as separate groups if their experience differs. A small cluster of wrong clicks is a reason to inspect the screen.

Who can see your test results and recordings?

People who have an active results share link can open it without a Lyssna login. Keep it disabled for private work and share a summary with participant details removed. Paid plans can export raw results as CSV.

A recorded section requires participants to grant the requested permissions to complete it. Tell people what the test will capture and why. Use an unrecorded study if you only need click locations. Lyssna prohibits asking its panel participants for personally identifying information in tests.

How can you rehearse a first-click test on paper?

Sketch a booking page with made-up details. Use no real screenshot, participant details or recording.

  1. Write a natural task
    Ask where someone would start if they need a different day. Leave any action labels out of the instruction.
  2. Draw two paths
    Mark one imaginary first click on the booking details and another on the general calendar. Write which action you expected and what makes the other reasonable.
  3. Decide what to change
    If the same wrong click shows up in the real study, inspect the label or location and try the revised design. Keep a count and say who took part.