What is the difference between a referral and a qualifying referral?
A referral link can connect the new participant to the person who invited them. A qualifying action is the extra step your program requires, such as completing a first booking. GrowSurf documents separate events for the referral and the qualifying action.
Who delivers the reward?
Choose a reward and the fulfillment method that can actually deliver it. The supported options depend on the program, reward and integration. If you want a coupon at checkout, check whether you are giving it immediately or after the qualifying action. Keep confirmation from the service or team that delivered the reward.
Who counts as a participant, and what can you keep?
Referral program pricing counts participants by unique email, including people who receive a referral link or join through one. GrowSurf says paid tiers can move up with prorated pricing after the participant limit. Save a participant download where available, plus your qualifying rule and reward records. Affiliate plans have separate pricing.
Should a friend get credit when someone signs up but never books?
On paper, a friend refers a fictional customer who signs up. Your program rewards the first completed booking.
- Trace the statusRecord the referral when the person signs up. Wait for the qualifying booking before recording a due reward.
- Keep a delivery checkDraw the reward as due and leave it that way until the chosen fulfillment route records it as delivered.