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Front

Front puts messages from connected channels into shared inboxes where teammates can assign conversations and discuss them.

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Where does a Front conversation arrive?

A connected channel can send customer messages to a shared inbox. A teammate can take ownership by assigning the conversation. A team comment stays separate from the customer reply.

If your team uses ticketing, check which inboxes display ticket states such as Waiting or Resolved. Do not assume a personal inbox action changes the shared ticket.

What should you count on Front Starter?

Front lists Starter by paid seat with a limit of ten seats. Starter supports one channel type, such as email, Front Chat or SMS.

Count people who need to work in the inbox and whether you need to combine different channel types. Two email addresses and email plus chat are different questions. Check plan limits and add-on pricing separately.

What can a Front company admin request?

Front documents an account export requested by a company admin. Conversation data comes in inbox-organized CSV files. Check the contents before relying on it to move your support operation.

An export can contain customer messages. Decide who needs the file and which information should be kept before requesting or sharing it.

How would you rehearse a handoff?

Draw a shared inbox and a made-up request to change a workshop booking. Do not connect a mailbox.

  1. Give the request an owner
    Assign one teammate the next customer reply.
  2. Add a private note
    Record that the requested slot needs checking, then write a separate fictional public reply.
  3. Carry the thread forward
    Mark who follows up if the owner is away and where the next teammate finds the previous reply.