What should go on the board, roadmap or announcements page?
Use the Ideas board to collect and discuss a request. Use the roadmap to show which ideas you have decided to work on. Use an announcement to explain what a customer can do once a change ships.
For example, “Send a receipt after each booking” is a request. A roadmap status shows where it stands. An announcement can explain where the customer finds the receipt and whether they need to turn anything on.
Do visitors need an account to leave an idea?
Frill’s Guest option asks for a name and email without requiring a full account. Anonymous participation asks for no personal information and uses a browser cookie for the anonymous profile. Those visitors do not receive notifications.
Decide whether you want to follow up with the person or make it easy to leave feedback without contact details. The Privacy feature can restrict individual ideas to your team and supports a private board. Check your plan and the visibility of the exact idea before sharing a board link or merging anything.
How can you practice moving one idea from request to release?
Use two fictional ideas about a missing receipt. Keep every part of the rehearsal on paper. You can plan the idea, status and announcement without opening a real board or notifying anyone.
- Decide whether both requests describe the same jobCompare “Email my receipt” with “Send the booking receipt to my inbox.” Draw one card for the shared need. On the paper card, mark the votes and comments that would move. People who voted or commented on the source idea automatically follow the one you keep and can receive its updates. Record that audience before you decide whether to merge. Frill documents that a merge cannot be undone.
- Decide what you can say nowMark the paper card as planned only if the work is agreed. Write one sentence about the intended outcome. Leave the date blank if you cannot give a dependable one.
- Draft the release messagePretend the receipt is ready. Write where a customer can find it and what they can do next. Record separately who would see the status and who would receive an announcement. Keep the draft unsent.
Who can hear about a change?
Frill can notify people following an idea when its status changes. An announcement has its own email choice for subscribers when it is published. Check which audience you intend to reach before changing a live status or publishing an announcement.
The announcement email choice is available before publishing. Frill’s help says editing an already published announcement does not let you send that email later. An anonymous contributor can still visit the board for updates.
What determines which plan you need?
The paid Startup plan lists 50 active ideas. Business lists unlimited ideas, and the public pricing comparison shows unlimited tracked users and teammates. There is a 14-day trial.
Count the ideas you expect to keep active. An archived idea is hidden from the board and can be restored. The Growth plan includes Privacy. If you choose another plan, check whether you need the Privacy add-on for private ideas, approval or invite-only access.
What can you keep before moving the board?
Frill lists a bulk feedback CSV export and documents a separate user-data CSV. Check a sample of both while you can still access the workspace. Save the idea’s status and check that you have the vote and comment detail you need.
A user export can contain contact information and activity. Keep it separate from the public roadmap, and record your topic, visibility, notification and announcement settings so you can reproduce them at the new service.