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Elastic Email

Elastic Email provides an Email API and SMTP connection for app receipts and alerts, with a separate Email Marketing plan.

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What does your app need to send through Elastic Email?

Verify the account and a sender you control. You can verify a particular From address through its mailbox, or verify a whole sending domain by adding records where that domain is managed.

If you connect through the API, create a key and give it only the permissions the app needs. If your app already has SMTP settings, create an SMTP credential instead. Both belong in private server settings.

Does Send test keep the message inside Elastic Email?

Send test attempts real delivery to the address you enter. If you just want to look at a template, open Preview. Preview shows the design and gives you a mobile view.

  1. Draw an order receipt on paper
    Start with a fictional order number and amount. Write the subject and the first line the customer should see. Sketch how those values would appear on a narrow screen.
  2. Check the message and its destination separately
    Mark the sender and a fictional recipient on the sketch. If you already have a disposable draft with fictional values, compare it using Preview without clicking Send test. Leave delivery untested.

Does Sent mean the customer found the receipt?

In Elastic Email’s logs, Sent means the first receiving mail server accepted the message. The customer could still find it somewhere other than their inbox. Ready To Send means it is still waiting in Elastic Email’s queue.

Open the full event history. Waiting To Retry points to a temporary delivery problem. Bounced means Elastic Email tried to deliver and failed. Suppressed can mean Elastic Email skipped the attempt because of a contact status. Check that reason before trying again.

When can sending stop or move to a higher tier?

The verified Free Email API account lists up to 100 emails per day and 3,000 per month. On paid plans, check Auto increase limit. If enabled, reaching the current limit can move you to a higher volume tier and change the bill. If disabled, sending stops at the limit.

If you need a delivery history for a move or an investigation, filter and export it from Logs while the records are still available. Elastic Email documents three days of log retention on Free and Starter and seven days on Pro. Keep your own copies of the templates too.