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Ballpark

Ballpark lets you give people a prototype or website task, ask follow-up questions and review their responses. It also offers surveys and live interviews.

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How can you check where people look first?

Give participants a task without naming the button you expect them to choose. Ask where they would go to change a delivery date, then record the first choice and the reason they give. Ballpark lets you bring your own participants or buy recruitment credits for its panels.

Decide who needs to be in the study before buying recruitment. A person who has never seen the app can help with first impressions. An existing customer can show how the new version changes a familiar habit.

Do you need to record the screen, voice and camera?

Choose the minimum that answers the question. Ballpark can capture screen, voice and camera when configured. Explain what would be captured and who can see it. Get the appropriate agreement and offer a way to decline. For a first-choice question, the choice and a written reason may be enough.

Screen recording on mobile can require the Ballpark Research App. Use a fictional prototype and hide unrelated tabs or notifications for any authorized recording.

What should you check before paying or exporting?

Ballpark lists a 14-day trial and quotes paid research packages by study volume. Panel recruitment is separate. Its help page describes a CSV of complete responses and names specific editions. Confirm CSV access on your current offer before relying on it.

Check which answers appear in the spreadsheet and what recordings you can keep separately. Keep only approved files, with the same access and deletion rules you promised participants.

What would count as evidence that people found the right control?

Use paper screens for a fictional shop. No study, participant list or recording is created.

  1. Write a task without the answer
    Ask someone to imagine changing a delivery date. Leave the expected control name off the task card.
  2. Draw two paths
    One mock response finds the expected control. Another opens account settings. Note the choice and reason without recording anything.
  3. Decide what to change
    Mark the wording you want to revise. Two paper responses illustrate the question but do not show how often a problem occurs.