When do you need a separate Acuity calendar?
An Acuity calendar is one bookable schedule, such as a staff member’s hours or a location’s hours. Create an appointment type for each service clients can choose. If several clients should join one session, use a group class with its own offered time. Use an intake form for the information you need before the appointment.
Can a busy event in your outside calendar block an appointment?
Acuity sets the bookable hours. On a supported connected calendar, turn on the option to block Acuity time using outside events if you want them to count. One-way sync only sends Acuity appointments out. Open the booking page and check a known conflict in the time zone the client will see before sharing it.
Where should you move or cancel an appointment?
Make the change in Acuity. Editing its copy on an outside calendar does not change the booking, and the next sync can overwrite that edit. Scheduling limits control when clients can move or cancel. An admin can choose to skip a reschedule confirmation, but reminders and follow-up messages may still go out.
What should you count before paying or moving?
The current pricing page lists Starter with one calendar, Standard with up to six and Premium with up to 36. Starter is US$20 monthly, or US$16 per month with annual billing, before applicable tax. The pricing page offers a seven-day trial. Appointment and client CSVs are separate. For appointments, choose the date range and whether to include cancellations. Selecting intake forms can exclude appointments that do not have those forms, so check the row count and keep calendar rules separately.
How would you check one staff calendar and a class?
On paper, draw a haircut appointment and a group lesson. Use fictional people and times, and leave outside calendars, payments and notifications disconnected.
- Mark the hoursGive the haircut calendar a fictional outside conflict. Decide whether the booking page should hide it under the sync option you plan to use.
- Move one bookingWrite the changed time in the Acuity record first, then mark the expected outside copy and the messages you would check.